OBT Global’s SAP Help Desk was amongst the first consulting firms in India to set up center for Remote SAP Application consulting in early 2000 at Hyderabad, India. The OBT Global’s SAP Help Desk is equipped with state of the art technologies and facilities, ensuring highest levels of security and reliability for its customers.

The Center consists of a team of trained application specialists and programmers operating out of OBT Global facilities in India, and another team may operate out at the client’s office on need basis. The SAP Help Desk team links up to client’s offices and machines via dedicated links and thereby works in the same environment as the client’s Implementation Management team

OBT Global Offshore SAP Help Desk provides maintenance support in the following areas:

FUNCTIONAL SERVICES

#	Service Area	Description
1	Configuration	Business Process
2	Customization	As per contract terms
3	Data Correction	Errors effecting business transactions processing
4	User Training	As per contract terms

ABAP SERVICES

#	Service Area	Description
1	Reports	Classical, Interactive, AVL
2	Forms	SAP scripts, Smart Forms
3	Conversions	Data Migration
4	Interfaces	Third Party SW integration
5	Enhancements	User Exits & BADIs