Home | Site map
 
 
   
SAP SERVICES
Implementation Services
Center of Excellence
PLM
 
SAP OFFSHORE SERVICES
ABAP Development
Help Desk
Basis Support
 
OBT's SAP SOLUTIONS
OBT Industry Solutions
  Pharmaceuticals
  Engineering
  Textile
  Dairy
  Retail
SAP Solutions for SMB
OBT's Business Solutions
  C&F Integration
  Export Management
  CRM
  BI
 


 


SAP OFFSHORE SERVICES

In a relatively short period, OBT Global has many enviable achievements to its credit. Our Offshore Services have garnered the limelight all the time. Through the Offshore Development Center located at Hyderabad, India, a broad range of services are extended to the clientele at highly competitive costs. Why should I choose OBT Global for my business needs? Just take a look at the following:

OBT Global has:

  • Over 40 highly successful full lifecycle SAP R/3 implementations in various industry sectors; and this number is growing quickly.
  • One of the highest client retention ratios for SAP implementations in India. Our clients are more than willing to be used as references of our highly professional services.
  • Completed and delivered 8 successful offshore projects to clientele in the USA.
  • Is an SAP Channel partner.
  • Is an SAP Certified Service and Support center.
  • Is an ISO 9001 certified company for SAP implementations. This gives our customer an added benefit of top-quality documentation as a part of the deliverables.
  • Its delivery and support processes are ISO 9001 certified and currently awaiting audit for SEI CMMI Level - 5 Certification.

This showcases that, at OBT Global, we are continuously focused on improvements in our delivery mechanism.

Our Offshore Development Center at Hyderabad, India, provides you dedicated access to resources that are focused on meeting your application development needs. With our ISO 9001:2000 certified project management methodologies and processes, we effectively and economically provide the following SAP Development and related services.

  • Transaction support to Users
  • Conversions
  • Interfaces
  • Web Integration
  • EDI / IDOC
  • Reports
  • Forms (SAP Scripts / Smart Forms)
  • SAP Related Services

Operating from our Offshore Development Center, Hyderabad, India, we work with an objective to ensure that the availability of SAP system is highest and support the business criticalities of the client. This has been our highest concern. To ensure the highest level of system availability, OBT Global divided its support activities into two categories:

  • Proactive Support
  • Reactive Support

Proactive Support is concerned with ensuring system availability is maximized. It is also aimed at driving down call volumes by recommending areas for improvement. Through analysis of recurring problems the root cause is identified thus making it possible to reduce the number of recorded Incidents (i.e. support calls) thereby maximizing system availability for the End User. Daily system checks provide an 'Early Warning' of potential issues and steps can be taken to ensure they do not happen.

Reactive Support is normally initiated due to failure of custom ABAP development that was previously working as specified. This failure is typically the result of one or more of the following:

  • User error
  • Application of OSS Notes
  • SAP software bug

Our dedicated Support Personnel work round the clock to quickly diagnose and apply corrective actions to bring the system back on-line.